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Tenants FAQ

After you’ve attended one of our open homes, we welcome you to apply online via 1form. Simply click on the ‘Apply’ button at the bottom of your chosen listing. We work quickly to review applications and aim to get back to all applicants within one business day (Monday for Saturday open homes), so you don’t have to wait too long to find out if you’ve been successful.

Once all the paperwork has been signed, we’ll set you up within the Tenant Portal. Login to the portal by clicking ‘Login’ at the top right-hand corner of the Next Level website: nlam.com.au. Within the portal, tenants can lodge maintenance requests, see upcoming inspection dates, access receipts and view rental information. Please contact us for a video tutorial on Tenant Access.

We offer a completely free utility connection service through our partners at MyConnect and will organise your required services to be working on the day you move in.

We will conduct a property inspection after the first three months of tenancy, then approximately every six months after that. The purpose of these inspections is to ensure the property is being looked after, discuss and assess any maintenance concerns you have and to provide a condition report to the landlord.

Rent reviews occur every 12 months and three months prior to lease renewal time. If necessary, the rent for the property may be adjusted in accordance with market conditions. Tenants will receive notice of this change in writing, with a minimum of 60 days’ notice.

Three months prior to your lease end date we will ascertain the intentions of all parties. Should you and the landlord both wish to enter into a new agreement, we will negotiate the terms on your behalves. Once an agreement is made, we’ll arrange all the paperwork and send for signing. It’s important to get the paperwork back to us within 48 hours, as the landlord reserves the right to withdraw their offer of a new tenancy if the documents are not finalised on time.

Next Level maintains a zero-tolerance policy for late rental payments. Tenants have been carefully selected based on their ability to meet rental payment obligations. If you miss a rental payment, Next Level will get in touch with you to help organise prompt payment. If rent has still not been paid 15 days after the due date, a notice to vacate the premises will be served. If you believe you may be late with an upcoming rental payment, we ask that you notify us immediately so the landlord can be informed.

General repairs should be submitted online through your Tenant Portal (found in the top right-hand corner of the Next Level website). We endeavour to attend to all non-urgent repairs within two working days. For after-hours emergencies, please review the list of what constitutes an emergency here and if needed, contact the relevant tradesperson from our trusted list.

If you misplace your keys during business hours, you may be able to borrow a set from the Next Level office. If keys are misplaced after hours, you have the option of calling a locksmith to help you get back into the property or you can call Next Level after hours (this will incur a call-out fee).

It is company policy that tenants do not paint any part of the property themselves. If you wish to install or remove fixtures or fittings, you must submit a request in writing through your Tenant Portal.

Next Level is the appointed manager for the property. Under no circumstances should the landlord be contacted directly. Please communicate any messages for the landlord through your Tenant Portal.

Please forward any mail addressed to the landlord to Next Level so we can ensure they receive it.

Our office hours are 9am – 6pm every day, however, tenants can submit a query through the Tenant Portal at any time. You can count on us to respond promptly to all requests.

When you intend to vacate the property, you will need to provide written notice. If you are leaving at the end of your current fixed term or non-fixed term lease, at least 28 days’ notice is required. If you intend to break lease, we require your notice in writing and additional costs associated with advertising and reletting the property may be incurred.

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